Visit to the Village Hotel

On Thursday 26th April, the level 2 travel group visited the Village Hotel in Dudley for an insight into their facilities and customer service. The students were given a full tour of the hotel, giving them an opportunity to see the range of bedrooms, banqueting suites, leisure facilities and bar and restaurant.

The students then had the opportunity to speak to Emma, a former Stourbridge College leisure student, about life at the hotel and what it is really like to work in this industry.

The students prepared and asked questions relating the quality of provision of facilities and customer service carried out by the hotel. They now have to prepare their own leaflet advertising the Village Hotel for assessment of the visit.